Naturewall, the largest SlatWall manufacturer in the UK, has selected ArrowXL, the UK’s largest and longest established two-person home delivery specialist, to deliver thousands of wall panels a month to customers nationwide.
Established in 2018, Naturewall have transformed residential and commercial spaces with contemporary wall panels that add impact and deliver a sustainable design solution.
Under the terms of the contract, ArrowXL will be responsible for delivering
Naturewall’s innovative wall panels directly to homes across the UK. Customers will be kept informed with personalised communication, including emails, SMS updates and will have access to the ‘askAXL’ tracking web app, providing real-time order status.
The Naturewall team will have full visibility of all delivery activity via the ArrowXL Sugar CRM system providing them with key logistics metrics such as delivery times, fulfilment rates, and customer satisfaction levels.
Philip Brown, Managing Director at Naturewall commented: “We were looking for a reliable two-person delivery service that would provide us with competitive rates and more importantly consistent service levels. We’ve worked with delivery partners in the past who have failed to meet our expectations but Arrow’s commitment to service excellence has been evident since the contract mobilisation.”
Allan Pape, Business Development Manager at ArrowXL, added: “Our expertise in two-person delivery means we are perfectly placed to support Naturewall’s growth and enhance their customer journey. We share their values of quality and sustainability and look forward to working together.”